Frequently Asked Questions
Everything you need to know about shopping with U.S. Polo Assn. Egypt.
What are the available payment methods for orders within Egypt?
We accept various payment options including Cash on Delivery (COD), major credit cards (Visa and Mastercard), and installment plans through ValU and other local providers.
How long does shipping take and what are the costs?
Standard delivery typically takes 2-5 business days depending on your governorate. We offer flat-rate shipping across Egypt, with free shipping promotions available on orders exceeding a specific value.
What is your return and exchange policy?
You can return or exchange items within 14 days of receipt, provided they are in their original condition with tags attached. Please note that for hygiene reasons, innerwear and swimwear cannot be returned.
Are the products sold on this site authentic?
Yes, this is the official U.S. Polo Assn. e-commerce store for Egypt. All our products are 100% authentic and officially licensed.
How can I track my order status?
Once your order is dispatched, you will receive an SMS and an email containing a tracking number and a link to our courier partner's portal to monitor your shipment in real-time.
How do I ensure I select the correct size?
Each product page features a detailed 'Size Guide' button. We recommend checking these measurements against your own, as our classic and slim fit styles may vary in dimensions.