Returns & Exchanges
At U.S. Polo Assn. Egypt, we want you to be completely satisfied with your purchase. You can return or exchange any unworn items with original tags within 14 days of delivery for a full refund or replacement.
Initiate Your Request
Log into your account or contact our customer support team to submit a return request with your order number and item details.
Prepare the Package
Ensure the items are in their original condition with all tags attached, and place them back in the original packaging to prevent damage.
Courier Pickup
Our authorized courier partner will contact you within 48-72 hours to schedule a pickup from your registered delivery address.
Quality Check & Refund
Once your return reaches our warehouse and passes quality inspection, your refund will be processed to your original payment method or as store credit.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing